Frequently Asked Questions (FAQ)
What do I need to reserve a trek or tour to Machu Picchu?
- Full name
- Passport number
How do I confirm that I am a student?
If you have an international student identification (International Carnet ISICC) you have a discount of 20.00 USD in any of our tours to Machu Picchu, but it is very important that this card is valid on the date of entry otherwise it will not be used toward a discount, we also require a scanned copy of your student carnet card.
Is it possible to change the date of my trek or tour to Machu Picchu?
Once your date is confirmed, it is not possible as the entrances will have already been purchased, as well as the trains, and they are not possible to modify.
If I am vegetarian, do you have options for me?
Of course. In all of the trek tours to Machu Picchu we have a vegetarian option, so be sure to inform us about this ahead of time. Please let usknow if you have special dietary needs or medical condition. This is very important in order to better plan your food and comfort and to let our guides and cooks know.
How many people are in a group tour to Salkantay, Inca Jungle, and Inca Trail?
In these three options the maximum amount of people is 15 people. If the group is more than 15 people, we will add another guide.
Do I need to tip the horsemen, guides, and cooks?
Tipping is entirely up to you, and if you wish to do it, let it be according to the amount of work that you observe during your trip.
Where can I leave my luggage that I will not use during the trek or tour to Machu Picchu?
All hostels and hotels in Cusco have an area to store luggage that is exclusively for people doing the tour to Machu Picchu.
What happens if I get sick and have to return?
Very few times this has happened, but either way we always send a first aid kit such as oxygen, and our guides are completely prepared for these circumstances. Our main concern is you and given the circumstances we are willing to do what ever is necessary.
Being careful with your passports.
Your passport is the most valuable and important item that you have and we recommend that you always have them with you along the trek or tour to Machu Picchu. We as a company are not responsible for these types of losses.
It is always a good idea to check what items they are taking when one leaves the train or buses.
Always be careful and listen to the suggestions of the guides.
Our guides will always provide you with the necessary information once the tour has started, which is why we ask that you take in consideration what they recommend in order to avoid accidents, and in the same way you can ask as many questions as you wish. Our guides will be willing to answer all of your questions.